How does the authentication process work?

Information you should know

At KLEKT, we are committed to building a trusted marketplace where buyers can shop with confidence. We take authentication and the sale of genuine products very seriously.

All items go through our authentication process before being shipped to the buyer. Our expert team carefully checks each item to verify its authenticity and ensure it meets our requirements.

Once an item passes authentication and meets all requirements, it is prepared for shipment to the buyer. Before shipping, we attach a special KLEKT authentication tag to the item to confirm that it has been checked by our expert team.

Important: Please do not remove or tamper with the KLEKT authentication tag if you intend to return an item. We cannot accept returns if the authentication tag has been removed or altered. This policy helps protect the integrity of our authentication process and prevent misuse of the platform.

Authentication Outcomes

After the authentication process, one of the following outcomes will apply:

• Passed Authentication: The item meets all requirements and will be shipped to the buyer.
• Failed Authentication: The item does not meet KLEKT’s standards or does not match the listing details. In this case, the order will be cancelled and buyers refunded, sellers will be notified, and administrative fees or return options may apply.
• Item was not as described: In some cases, if a minor defect or damage is detected (e.g., a small flaw, defect or a damaged box), the buyer is informed of the issues and asked whether it is acceptable before we proceed. The order may then continue to shipment, or in some cases be cancelled and refunded, depending on the buyer's response. 

Notifications & Updates

• Sellers and buyers receive email and App notifications at each stage of the authentication process. 
• Order status updates can be tracked in the KLEKT App and https://klekt.com/ under the Orders Section. 

Tips

• Check your item as soon as it arrives to ensure it matches the listing description.
• Keep the KLEKT authentication tag attached to the item if you intend to return it. Returns cannot be accepted if the tag has been removed or altered.
• Keep the original packaging until you are sure you are happy with your purchase.
• If you notice any damage or a discrepancy with your order, contact our Support team within 2 business days of delivery.